We give great importance to the quality of our after-sales service:
- Rapid takeover of your equipment, collection and delivery service available,
- We undertake to provide you with a quote within 48 hours,
- If necessary, one of our technicians will come to your site (service offered to local customers only).
- Welding tests and systematic cleaning of your equipment,
- Equipment repairs for ALL BRANDS of welding machine, portable equipment, etc.
- Stock of spare parts for quick repairs,
- Calibration of your welding machines and pressure relief valves.
Our after sales service is backed up by a skilled, professional team of technicians. The training of our technicians is a priority for us. Which is why each year, technical or welding training is organized at our suppliers (such as Hypertherm in the Netherlands, EWM in Germany, Le Lorrain in Nancy or Kemppi in Paris). Their skills and knowledge are assessed by our partner-suppliers, thus maintaining our PREMIUM certification for most of the brands we sell.
You can be sure that your equipment is in good hands !
No goods may be returned to us without the prior explicit agreement of our Sales Department.
Goods may be returned for the following reasons:
- Wrong product and/or product missing from the order
- Product broken during transport
- Defective equipment
Exchange for a different model in the same product range
The procedure is as follows:
Case No. 1: you are already a client of www.hdsoudage.fr and have paid by bank card:
- Contact us by phone: 03 26 65 01 08 or by e-mail at email@example.com
- Our Sales Department issues a return slip for non-compliance, either by e-mail or fax.
- The goods, together with a copy of the return slip, are collected by our carrier.
- On receipt, after checking the goods, we issue you a credit note (for the goods only, carriage is at your expense)
- HD Soudage issues a new delivery note and delivers a replacement article to you carriage paid.
Case No. 2: you are a local client
- Contact your usual sales contact who will take care of returning the goods.