HD SOUDAGE CUSTOMER SERVICE

How can we help you?

I would like to return a product

Unsuitable • Exchange • Non-compliant product • Invoice required

How can I download my invoice?

After-Sales / Warranty: my equipment has an issue

Breakdown • Malfunction • Invoice + serial number

I need a repair (out of warranty / quote)

Brand / model • Symptoms • Quote before intervention

I would like to have equipment calibrated

Equipment and model to be calibrated

Not sure? Choose the closest situation—you can provide more details later.

Returns & warranty: important information

To process your request quickly, please select the correct reason in the form below and attach the required information (invoice/order, product reference, description of the issue).

Withdrawal period (14 days) If the request is made after 14 days, the refund will be issued as a store credit valid for 1 year on our website.

Non-collection / refusal of delivery In the event of non-collection at a pickup point or refusal upon delivery, return shipping fees may apply and will be deducted from the refund (issued as store credit).

Please note: any return shipping fees are related to transport and logistics handling. Store credit is valid for 12 months from the date of issue.