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Do you wish to return a product to us?
Scenario #1: Did you notice a malfunction or damage in your product?
Please send us the package with a copy of your invoice and a detailed description of the issue on a separate sheet of paper to the address below.
HD SOUDAGE
2 rue de l'industrie
59820 GRAVELINES
FRANCE
Scenario #2: The product doesn't meet your expectations or you changed your mind?
The legal withdrawal period is 14 days from the receipt of your order. Please send us the package with a copy of your invoice to the above address.
Note when returning a product to us:
For your return, we recommend over-packing the original packaging of your products as we can only accept products returned in their intact and complete original packaging (accessories, warranty coupon, battery, manuals, etc.). The refund is subject to the product being undamaged and complete.
The return shipping costs are at your expense. However, we advise you to take precautions: insure the product by declaring a value equal to the purchase invoice, ensuring adequate insurance coverage for return risks related to this purchase amount.
In the case of a verified damage on the returned product, the round-trip shipping costs will be converted into a Credit Note valid for 1 year from the date of issue. Otherwise, the costs will remain your responsibility.
Beyond the legal withdrawal period of 14 days, a 20% reduction may be applied to the credit note.
IMPORTANT: For the return of defective products valued below 100€, a credit note matching the return amount will be provided.
Feel free to contact our team by phone for any additional information regarding our product return procedure.